Refund policy
Returns
We want you to be fully satisfied with your purchase. If for any reason you are not, you may request a return within 7 days of receiving your order.
To be eligible for a return, items must be:
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Unopened and in their original packaging
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Unused and in the same condition as received
Please note that we cannot accept returns of opened tea products or items that have been used, due to hygiene and food safety regulations.
Return Process
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Contact our customer service team at [your service email] within 7 days of delivery.
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Provide your order number and a brief reason for the return.
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Once approved, we will provide the return address and instructions.
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Customers are responsible for the return shipping cost unless the item was damaged or sent in error.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 3–7 business days and automatically applied to your original payment method.
Please note that:
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Shipping fees are non-refundable.
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Refunds may take additional time depending on your payment provider or bank.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 3 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost.
Contact Us
If you have any questions about returns or refunds, please reach out to us at:
📧 tranquilspring@outlook.com
We’re always happy to help.